In today’s market, product is moving fast and our available delivery date moves with it. Our website is regularly updated with the most up-to-date delivery timeline.

An estimated ship-by date will be available on each product page.

You will receive an order confirmation email from Woodland Mills confirming we've received your order. Otherwise, we will only contact you if we need additional information.

Please check your junk or spam folders if you didn't receive your order confirmation email.

At Woodland Mills, we’re dedicated to providing consistent, competitive pricing to all our customers. Our products are thoughtfully engineered and shipped directly to you, ensuring that every purchase reflects our commitment to quality, strong warranties, and exceptional customer service. Whether you buy online or over the phone, you’ll receive the same value-driven price—our prices are fixed and non-negotiable. You pay the same price that your neighbour pays.

We accept bank transfers, and major credit cards such as, Visa, MasterCard, Stripe, etc.

We do not accept deposits. All orders need to be paid in full at the time of purchase. We require full payment so that we can lock in the best current market and delivery price for you. If paying by credit card, your card will be charged immediately for the full order amount at the time of purchase.

We do not offer financing, but customers often use a third party finance company.

Taxes are applicable and can vary depending on country, region, and state or province. Tax will be calculated and applied during checkout.

Please call the number on the back of your credit card for assistance.
Possible reasons your card was declined at checkout:

Incorrect billing address, postal/zip code and/or credit card information.

Your credit card provider/financial institution may have an international purchase block on your card.

Your credit card provider/financial institution may have flagged this purchase as out of character.

You have reached or exceeded the daily spending limit for that card.

Please indicate any special delivery instructions in the optional order notes field at checkout and we will do our best to accommodate your request.

When your order is close to delivery, we have requested our delivery partners to contact you directly to arrange a date and time for delivery.*

*You are required to be present for the delivery.

Curbside Delivery means the trucking company will deliver your shipment to the end of your driveway where it meets the road. This assumes that there are no road restrictions at the address and that it is accessible by the delivery truck.

Delivery services include curbside delivery, meaning items will be delivered to the curb at the end of the driveway.

Large and overweight orders will be delivered using a freight truck directly to the address provided if the location is accessible.

Large transport trucks with a liftgate are often used for delivery. The truck must be able to navigate to the delivery location.
Please ensure the address provided is accurate and accessible.

If your address is not accessible by a large truck, please contact Woodland Mills directly for accommodation.
Not doing so prior to shipment may result in a redirection charge that you would be responsible for.

All deliveries should be inspected for damage before accepting the delivery. It is recommended that you check the piece count and skid count noted on the Bill of Lading before accepting.

If you notice that there may be some shipping damage or that there is an item missing and you are accepting the delivery, please note on the Bill of Lading that you have accepted the shipping with visible/possible shipping damage or items missing.

Please contact us immediately if this occurs and we will work with you to correct the issue.

For larger palletised items (e.g.: core products like sawmills, wood chippers, etc.), you or a designated individual will need to be home to accept delivery on freight orders. A customer service representative from the freight provider will contact you to schedule a day and time for delivery.

You will be provided with a tracking number with your shipping confirmation email. This email will be sent when your order has left our warehouse. You can use this tracking number to track your shipment with the carrier partner.

Tip: If you don’t see the email, be sure to check your junk or spam folder!

Yes, we do our best to ship to customers wherever they are. That said, remote areas may have additional shipping costs. If you’re in a remote location, our customer support team will confirm any extra charges.

Shipping costs for smaller items that aren’t classified as core products are calculated individually based on their weight, dimensions, and your delivery location.

Customer pick-up requests from warehouse locations can be arranged in most cases. Pick-up requests must be arranged through a customer service representative. Contact us and we'll get you sorted.

Woodland Mills Europe has its main warehouse based in Gothenburg, Sweden. From here we delivery to customers all over Europe and Scandinavia.

Manuals are shipped with each product. They can be located in the black manual tube attached to the product.

You can also download the PDF version of a manual from our technical resource page.

We believe in the reliability of what we make. There is a 3-year warranty on all wood chippers, 2-years on all other core products and 1-year warranty on attachments and accessories Our warranty covers the cost of replacement parts, and we even cover the cost of shipping parts to you. For full details on coverage, exclusions, and terms, check out our warranty policy or give us a call.

Most common maintenance items and replacement parts are available and in stock. Our goal is to ship these items out as quickly as possible to keep you up and running. If you need help or have additional warranty questions, just give us a call and we'll get you sorted.

Products come disassembled to reduce delivery costs and allow for compact shipping. Assembly time varies across our products, but our easy-to-read manuals assist with assembly once unpacked. We recommend 1-2 people for assembly of our larger products (e.g. sawmills).

Our products are designed and engineered in Ontario, Canada by our dedicated team and manufactured overseas by a network of trusted partners. With over 15 years of collaboration, we have continually refined our product development process to ensure the highest quality standards in every product.

We offer detailed product demonstration videos on our official YouTube channel as well as on our website’s product pages. These demos provide an in-depth look at our products’ features, functionality, and benefits, helping you make an informed decision before your purchase. Additionally, to see customers putting our products to work, check out our customer stories on YouTube, our Facebook community of more than 65,000 members, or our Community Gallery.

We don’t typically have used or demo models for sale, but you’re always welcome to reach out to our customer support team to see if anything’s available. You never know — it doesn’t hurt to ask!

You can check out the digital version anytime on our online catalogue.

Depending on your location, certain products featured in the catalogue may not be available.

We don’t regularly attend tradeshows, but it’s not off the table either. The best way to stay in the loop on events, new product launches, and other news is to follow us on social media or subscribe to our newsletter. That way, if we do decide to hit the road, you’ll be the first to know!

For information on dealer locations, please click here.

The Woodland Mills head office and showroom is located at 1431 Scugog Line 6, Port Perry, Ontario, Canada. This location is also home to our customer support team, R&D and engineering departments, and more!