Shipping Policy

Woodland Mills strives to make your shopping experience easy. We want to get you your equipment as soon as possible. Once you place your order, you can trust that our customer service and delivery partners take care to ensure the best experience possible.


FREE SHIPPING

Free Shipping for Machinery (Portable Sawmills, Sawmill Trailers, Wood Chippers, Stump Grinders, Firewood Processor)

Shipping is included on these products for most customers. An additional shipping charge may apply for residents in remote areas. Call us if you have specific requests or questions related to the delivery of your product.

Qualifying purchases containing these products will have free shipping for the entire order.

DELIVERY TIMELINES

Please check back frequently, in today’s market product is moving fast and our available delivery date moves with it. Our website is regularly updated with the most up-to-date delivery timeline.

There are a few variables that determine delivery time including the products you’re ordering, your priority in the queue, the stock levels at our warehouses and the transit time required to reach your home. Due to these factors, orders can take anywhere from 4-12 weeks to be delivered.

ORDERING

Placing Your Order

If you’re ready to place an order, we encourage you to order using our website. For online orders we accept most major credit cards and the option to pay by invoice. Please note that if paying by invoice, your order will not be processed until payment has been received. Our team will reach out shortly after receiving your order to collect payment.

We are not accepting deposits. All orders need to be paid in full at the time of purchase. We require full payment so that we can lock in the best current market and delivery price for you. Orders are 100% refundable if you change your mind before the order has left the warehouse.

Everything on your order will ship together at the same time. Please ensure all products you want to be included in your shipment are in your cart before you complete your order. This order cannot be modified after it is placed.

Processing Your Order

Once your order has been placed, you’ll receive an order confirmation email. If your order qualifies for flat rate shipping, all the items will be shipped at the same time.

Remote locations and regions are excluded from flat rate shipping.

TIP: Don’t see the order confirmation email? Check your junk or spam folders.

How Can I Get an Update on My Order?

Our team is always happy to answer any questions we can regarding your order.

Please allow 4 weeks from the date your order is placed before following up on your order.

My Order Has Products with Different Lead Times

If your order contains two or more products with different shipping dates, all items will ship together based on the longest lead time.

Updating Your Shipping Address

Please note, changes made to the shipping address after an order has shipped will result in redirect fees at the customer’s expense as well as delayed delivery. Ensure the correct shipping details are entered when placing your order to avoid this.

SHIPMENT

Once your order has shipped, you’ll receive a shipping confirmation email. This email will include your tracking number, invoice and warranty documents.

Large and overweight orders will be delivered using a freight truck directly to the address provided if the location is accessible. Large transport trucks with a liftgate are often used for delivery and the truck must be able to navigate to the delivery location. Please ensure the address provided is accurate and accessible. If your address is not accessible by a large truck, please contact the carrier using the number provided in your shipping confirmation email to arrange a location for delivery. Not doing so may result in a redirection charge that you would be responsible for.

Please note, transit times quoted on the website are an estimate only. We’ve requested that the freight company contact you by phone one day before delivery to arrange delivery details.

Accepting your delivery

Very exciting! This is what you’ve been waiting for.

Our delivery partners will deliver your order curbside only with tailgate lift service when available.

You or an individual you name is required to be present for delivery. Failure to receive the delivery may result in additional fees.

Our equipment is packed in reinforced steel crates with a heavy cardboard sleeve for protection. Products come disassembled to reduce delivery costs and allow for compact shipping. Our easy-to-read manuals assist with assembly once unpacked.

TIP: Don’t see the manual? It’s packed in the black manual tube mounted to your product.

Maintenance Items & Replacement Parts

Most common maintenance items and replacement parts are available and in stock. Our goal is to ship these items out as quickly as possible to keep you up and running. Please contact reach out using our contact form for assistance.